Frequently Asked Questions
Everything you need to know about shopping with Smarpix.
What is the standard shipping time for my electronics order?
Orders are typically processed within 1-2 business days. Domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
Do all Smarpix products come with a warranty?
Yes, all our electronic devices and accessories come with a standard 12-month manufacturer warranty that covers technical defects and hardware malfunctions.
What is your return policy for opened items?
We offer a 30-day return policy. If the item is opened, it must be returned with all original packaging, manuals, and accessories to be eligible for a full refund or exchange.
How can I track my package once it has been shipped?
Once your order leaves our warehouse, you will receive an email with a unique tracking number and a link to the carrier's website to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer installment plans through Klarna and Affirm for eligible purchases.
Are the products sold on Smarpix brand new or refurbished?
Unless clearly labeled as 'Certified Refurbished' in the product title, all items sold on Smarpix are 100% brand new and factory-sealed.